About Us
Laguna Water Story
Laguna Water is the trusted water, used water, and environmental services provider created through a joint venture between the Provincial Government of Laguna and Manila Water Philippine Ventures (MWPV), a subsidiary of the Manila Water Company. Currently, the company operates in the cities of Binan, Santa Rosa, and Cabuyao and the municipality of Pagsanjan. It also has presence in Alaminos, Calamba, San Pablo, Sta. Cruz, and Victoria.
When Laguna Water started in 2009, the company was given authority to manage and operate the water services in the cities of Binan, Santa Rosa, and Cabuyao. Prior to Laguna Water’s operations, residents of these cities have been plagued with limited service coverage, high system losses, dilapidated infrastructure, low water pressure, intermittent water supply, and poor water quality.
Addressing these challenges, Laguna Water focused on improving its water service operations through various investments, including upgrades of water facilities, establishment of new water sources, and rehabilitation of water network. The company also employed various systems and process improvements, established strong stakeholder relationship, and equipped and developed its talents.
Over a period of ten years, Laguna Water succeeded in significantly improving service levels; thereby, ensuring that clean, safe, and affordable water is accessible and available to all.
- Service coverage increased from 14% to 60% (from 17,721 customers in 2009, to over 115,000 households at present)
- Improved water supply at 160 million liters per day from 11 million liters per day in 2009;
- Uninterrupted and potable water supply is available at an average of 20 psi;
- Significant reduction in non-revenue water from 48% in 2009 to 19% in 2022;
- Water quality is compliant with the Philippine National Standards for Drinking Water of the Department of Health
The company’s strong performance has opened new opportunities and partnerships. In 2014, Laguna Technopark, Inc. (LTI), one of the largest industrial zones in the Philippines, has turned over its water and used water operations to Laguna Water.
The significant changes that Laguna Water has brought in Biñan, Santa Rosa, and Cabuyao has gained the trust and confidence of the Provincial Government of Laguna. Hence, the latter authorized Laguna Water to offer water services to the entire province covering 27 other cities and municipalities in 2015. Further, the company’s services was also expanded to include the provision of used water and environmental services, including but not limited to sewage and septage management.
In 2018, Laguna Water has officially launched its sanitation program titled Tamang Sanitasyon Equals Kalusugan, Kalinisan, at Kaunlaran ng Bayan (TSEK ng Bayan). TSEK ng Bayan is a three-pronged approach that aims to provide sanitation services to all social classes. This includes sewage management, desludging or septic tank cleaning services, and communal toilet or portable toilet solution.
Laguna Water has started its desludging services in September 2018. Septage collected from its customers are being treated at the company-managed Sewage and Septage Treatment Plant (LTI SSTP) in LTI. The LTI SSTP has the capacity to treat 11 million liters of sewage per day and an additional 70 cubic meters of septage a day. It is also the first treatment plant in the Philippines to utilize the Food Chain Reactor Technology from Organica Water, a leading used water solutions provider in the world.
As Laguna’s partner in achieving sustainable development, Laguna Water intends to empower more communities through programs such as Ahon Tubig (former Tubig Para sa Barangay) (Water for the Poor), Lingap Eskwela (Water and Sanitation for Public Schools), Kabuhayan Para sa Baranggay (Livelihood Program), Information, Education, and Communication Campaign on Used Water, Pamilyang TSEK (Sanitation for Marginalized Communities), among many others.
Our Company
Laguna Water
Laguna Water is the largest water, used water, and environmental services provider in the Province of Laguna with more than 115,000 service connections. The company attributes its continued success to its steadfast commitment to provide quality customer experience, strong network of industry partners, and wide knowledge and experience in water and used water operations.
Territorial Scope
Base Business
Currently, Laguna Water provides water, used water, and environmental services in the cities of Binan, Santa Rosa, and Cabuyao. The significant changes brought by Laguna Water in these cities led to the expansion of the company’s territorial scope in 2015. From three cities, Laguna Water was given authority to offer its services to the entire Province of Laguna.
New Business Areas
In 2018, Sangguniang Bayan resolutions was passed in the municipalities of Victoria and Calauan allowing Laguna Water to provide water and used water services to the said areas.
Last January 2019, Laguna Water signed a Joint Venture Agreement with Pagsanjan Water District. The JVA grants Laguna Water the exclusive right to implement the design, construction, rehabilitation, operation, maintenance, financing, expansion and management of water supply services and sanitation services in the municipality of Pagsanjan.
Laguna Water also operates in select establishments, subdivisions and communities in the following cities and municipalities: Alaminos, Calamba, San Pablo, and Sta. Cruz.
Laguna Technopark Inc.
Laguna Water handles the water operations and sewage management of Laguna Technopark,Inc. (LTI), one of the largest industrial zones in the Philippines housing more than 200 companies. LTI is located at Binan, Laguna.
Purpose, Vision and Mission
Purpose
Better lives and resilient economies through critical infrastructure
Vision
A global leader in providing quality water and environmental services supportive of sustainable development
Mission
Deliver world-class services tailored to the needs of the communities we serve, through sustainable solutions and purpose-driven, empowered,innovative teams
Core Values
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Care
We demonstrate our innate Filipino value of genuine compassion and ownership to fulfill our mission to our employees, customers, environment, and our nation.
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Excellence
We create meaningful value and deliver high returns for all our stakeholders by delivering the highest quality products and services, investing in projects that improve quality of life while upholding the welfare of our employees.
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Tenacity
We bravely face challenges head-on with a 'can do, must do' attitude and we follow through on our promises with maximum effort and persistence. We quickly embrace change and ensure competent completion of every job we commit to.
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Collaboration
We live and breathe the work that we do, and we seek out colleagues and partners that share the same commitment to utilize our diverse strengths and work together in synergy towards our purpose.
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Integrity
We are ethical, fair, and transparent in our business practices at every level of our organization. We always choose to do what's right and take accountability for our actions.
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Pioneering
We apply new approaches, explore new methods and ideas, in order to create innovative solutions and deliver lasting impact for the communities in which we operate.
Leadership Team
Constantine Uy
General Manager and COO
Ma. Lourdes M. Dalusung
Finance Head
Camille Orbeso
Business Operations Head
Sol Teresita Dimayuga
Regulatory and External Affairs Head
Michael Cambel
Technical Operations Head
Rodel Del Rosario
Technical Services Head
Raymond Camara
Project Management Head
Melissa Alcasid
Business Expansion Operations Head
Yves P. Barbasina
Human Resources Head
Awards and Recognitions
2020
SILVER ANVIL AWARD
Lakbayan: Understanding the Water and Used Water Trail
SILVER ANVIL AWARD
Sewage and Septage Treatment Process Video
2019
GOLD ANVIL AWARD
TSEK NG BAYAN ADVOCACY CAMPAIGN: Reflecting Good Health, Sustainable Environment, and Economic Growth and Development
2018
SILVER ANVIL AWARD
TSEK NG BAYAN: TAMANG SANITASYON EQUALS KALINISAN, KALUSUGAN AT KAUNLARAN NG BAYAN
Public Relations Society of the Philippines
2017
SILVER ANVIL AWARD
YOUR PARTNER TOWARDS TRANSFORMATION: THE LAGUNA WATER STORY
Public Relations Society of the Philippines
SILVER ANVIL AWARD
REACHING MORE COMMUNITIES IN LAGUNA: THE INAUGURATION OF THE LAGUNA WELL FIELD
Public Relations Society of the Philippines
TOP 5 IDEAS FOR ACTION
PORTABLE TOILET SOLUTION (PTS): SUSTAINABLE SANITATION FOR THE BASE OF THE PYRAMID
World Bank Group and the Zicklin Center for Business Ethics Research at the Wharton School
2016
GOLD ANVIL AWARD
MAKING WAVES: THE LAGUNA WATER STORY
Public Relations Society of the Philippines
SILVER ANVIL AWARD
FOUNTAIN FOR THE YOUTH: IMPROVING ACCESS TO CLEAN WATER IN PRIMARY SCHOOLS IN LAGUNA
Public Relations Society of the Philippines
2015
CASE STUDY WINNER
PUBLIC-PRIVATE PARTNERSHIP SHORT STORIES COMPETITION
World Bank Group and Public-Private
Infrastructure Advisory Facility
GOLD ANVIL AWARD
TUBIG PARA SA BARANGAY: ACCESS TO CLEAN SUSTAINABLE WATER SUPPLY MADE EASY
Public Relations Society of the Philippines